GENERAL TERMS AND CONDITIONS

Dear guests,
Please, read the following carefully. You will find information about booking terms and conditions and the cancellation policy of Agriturismo Fattoria Grimana.

BOOKING CONFIRMATION
In order to confirm and finalize your reservation and ensure the availability of the selected accommodation for the chosen dates, it is necessary to fill in the required fields with your name, surname, e-mail address and telephone number and click "confirm". Each reservation, once confirmed, has the value of a contract, according to the Italian law in force and is binding, both for the person making the reservation and for the hotelier. However, it is always possible to ask for information about availability by e-mail and wait for our answer. The reservation is confirmed only after our written communication with the details of the stay or sending a credit card to guarantee the reservation.

CHANGE and CANCEL BOOKING
You can change and cancel the reservation on our site by using the Booking Code, which was sent by email during the confirmation.
Once cancellation / modification process is completed, it will be confirmed by email.

PAYMENT METHODS
- Bank transfer (bank coordinates will be reported in the booking confirmation email);
- Payment on site by credit card.
- Payment on site in cash

CANCELLATION TERMS
You may cancel free of charge up to 5 days before arrival. If cancellation is made less than 5 days before arrival or in the event of a no-show, the cost of the first night will be charged.

BALANCE
At the time of arrival, you will pay the entire amount. We do not exchange currency.

TOURIST TAX
The agritourism accommodation is not subjected to the tourist tax.

USEFUL INFORMATION
Check in from 15.00 to 19.00.
Check out within 10.00 am.
In any case, we kindly ask to communicate the time of arrival in order to better organise the check-in.
Any arrivals or departures at different times must be agreed in advance and confirmed.

The rate includes final cleaning, bed linen and towels supply, wifi and utilities.

PRIVACY POLICY

Dear Customer,

Pursuant to current legislation on the protection of personal data (EU Regulation No. 679 of 2016), we wish to inform you that the processing of your personal data is carried out fairly and transparently, for lawful purposes and protecting your privacy and your rights.

Processing is also carried out with the aid of computerised means for the following purposes:

1. to acquire and confirm your booking of accommodation and ancillary services, and to provide the services requested. Since this processing is necessary for the definition of the contractual agreement and for its subsequent implementation, the provision of data is mandatory. If you refuse to provide us with your personal data, we will not be able to confirm your booking or provide you with the requested services. Processing will cease after your departure, but some of your personal data may or must continue to be processed for the purposes and in the manner indicated in the following points;

2. to fulfil the obligation provided for by the "Testo unico delle leggi di pubblica sicurezza" (article 109 R.D. 18.6.1931 n. 773) which requires us to communicate to the Police Headquarters, for the purposes of public safety, the personal details of the customers accommodated in accordance with the procedures established by the Ministry of the Interior (Decree of 7 January 2013). The provision of data is compulsory, and in case of refusal to provide them we will not be able to accommodate you in our facility. The data acquired for this purpose are not stored by us;

3. to fulfil current administrative, accounting and fiscal obligations. For these purposes, the data is processed without the need to obtain your consent. The data are processed by us and by our employees, and are communicated externally only in fulfilment of legal obligations. In the event that you refuse to provide us with the data necessary for the above-mentioned purposes, we will not be able to provide you with the requested services. The data collected for these purposes will be stored by us for the period of time prescribed by the respective regulations (10 years, and even longer in the case of tax inspections);

4. to speed up registration procedures in the event of your subsequent stays at our facility. For this purpose, after having obtained your consent at the time of your arrival at our facility, which may be revoked at any time, your data will be stored and will be used when you are our guest again for the purposes referred to in the previous points;
5. to send you our promotional messages and updates on our rates and offers. For this purpose, after obtaining your optional consent, your data will be stored and will not be disclosed to third parties. You may withdraw your consent at any time;

We would also like to inform you that the European Regulation grants you certain rights, including the right of access and rectification, or cancellation or restriction or opposition to processing, as well as the right to data portability, if and to the extent applicable (Articles 15 to 22 of EU Regulation No. 679 of 2016). You may also lodge a complaint with the supervisory authority, in accordance with the procedures provided for in the applicable legislation.

For any further information, and to enforce the rights granted to you by the European Regulation, you may contact:

Data Controller:
Agriturismo Fattoria Grimana
Data processor:
Licia and Riccardo Lotto
Email: [email protected]